Eleven blog

Entry-level jobs may be disappearing, but opportunity isn’t. The key is to redesign how people grow, how teams are built, and how AI complements rather than replaces human potential.

At 11Sight, AI agents act as the first point of contact, handling routine tasks like appointment scheduling and service inquiries instantly. But when a customer needs clarification, has a complex request, or simply prefers a human touch, the AI can escalate the conversation in real time

At 11Sight, we love asking the tough questions. You might remember the last time we asked whether AI voices should sound more human or synthetic—an almost 50/50 split! But this time, the results of our latest poll were crystal clear:

AI voices are getting so good, sometimes even we can’t tell if we’re talking to a human or a robot. It’s a fascinating evolution, especially in the automotive industry where customer interactions are key to driving sales and building loyalty.

Have your customers ever been frustrated with long wait times, messy scheduling, or clunky systems? If you’re like most service businesses, it’s happened more often than you’d like to admit.Now imagine this: What if you could book every single customer appointment faster, smarter, and with zero friction? That’s the power of AI agents, and it’s why they’re completely changing the game for service-based businesses.

As AI continues to evolve, the debate over emotional intelligence in machines will persist. While there’s no denying the potential of Emotion AI to enhance certain experiences, its true value lies in how it’s applied. At 11Sight, we’re committed to using AI not to mimic human emotions but to amplify human capabilities.