Eleven blog

AI is moving quickly into fixed ops and BDC operations across the US and Canada. Nearly every major automotive group is testing conversational AI in some form, and independent rooftops are not far behind.

Most startups don’t die because of bad tech. They die because the founding team wasn’t aligned on expectations, roles, or vision. Aleks opened with a clear warning: “Founders underestimate how hard it is to maintain alignment once things get real.”

Phones are still the beating heart of every dealership.They connect service departments to loyal customers, feed leads into the sales pipeline, and drive repeat business. But according to the latest Dealership Annual Report 2025, they’re also one of the biggest operational pain points.

Our AI Agents don’t replace people — they extend their capabilities. From answering every call and booking service appointments to managing follow-ups and after-hours requests, our agents automate the repetitive work so human teams can focus on delivering expertise, trust, and exceptional customer experiences.‍

11Sight’s AI agents - powered by Sentinel monitoring - keep improving: 46% → 52% → 60% and climbing. For dealerships, that means more appointments, higher revenue, and customers who keep coming back

Voice AI agents built for automotive are changing the game. These AI-powered assistants can call customers, answer calls, schedule service appointments, qualify sales leads, and provide after-hours coverage - all while protecting the customer experience.