Eleven blog

A few years ago, calling your local dealership to book a service appointment or ask about a vehicle often meant waiting on hold, leaving voicemails that went unanswered, or being bounced from one department to another.

While many tools offer basic outreach, 11Sight’s Outbound Agent is built for real-time, human-like interactions.

Entry-level jobs may be disappearing, but opportunity isn’t. The key is to redesign how people grow, how teams are built, and how AI complements rather than replaces human potential.

At 11Sight, AI agents act as the first point of contact, handling routine tasks like appointment scheduling and service inquiries instantly. But when a customer needs clarification, has a complex request, or simply prefers a human touch, the AI can escalate the conversation in real time

At 11Sight, we love asking the tough questions. You might remember the last time we asked whether AI voices should sound more human or synthetic—an almost 50/50 split! But this time, the results of our latest poll were crystal clear:

AI voices are getting so good, sometimes even we can’t tell if we’re talking to a human or a robot. It’s a fascinating evolution, especially in the automotive industry where customer interactions are key to driving sales and building loyalty.