Troubleshooting in Quarantine

by | Apr 2, 2020 | Technology

The Covid-19 outbreak and quarantine decisions happened all of a sudden. A lot of people self-quarantined themselves while some countries have already made it compulsory.

The quarantine may not go well for all of us. While we are home all day, we use all of our appliances and furniture more than usual. Unexpected breakdowns or malfunctions may happen or our renovation plans may be interrupted. 11Sight comes at this point to form a bridge between customers and companies to help the daily life go on track. 11Sight provides one-click video chat with a button, a link or QR codes placed on necessary touch points.

Here are some unlucky people caught vulnerable to the sudden outbreak:

Crying-plug-socket-water-coming-out

You wouldn’t believe if someone said the plug socket was crying; but you can see the problem with your own eyes with 11Sight and save time!

broken-car-door-handle

Let customers call you with 1-click and don’t let them struggle explaining.

Broken-sinkThey will definitely need a sink. Let them choose one before coming to the showroom.

broken-tv

Maybe there’s something with the cables, or just bad broadcasting. Know it before going to customers’ homes.

When there is a problem with our appliances, we need immediate technical support. Sometimes the problem is solved in less than 5 minutes, without using any tools but the support personnel are not able to foresee it and waste their time by going to people’s homes. But in these days of social isolation, technical staff are not able to go to people’s homes and see the problem. If the problem is hard to solve, the personnel may need to visit the customers more than once.

11Sight is an easy and effective solution for service personnel. Pre-interviews or troubleshooting are made simple on video. Customers are able to reach service personnel with only 1-click via a QR code or a link sent to them. Thanks to our solution, the communication between companies and customers are made easy and quick. To save time in technical support and provide instant troubleshooting, try 11Sight free for 1 month!

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