The Future of Automotive Services is Here Now: Maximizing Dealership Profits with Service Scheduling using Guided AI

Welcome to the future of automotive services, where AI is revolutionizing the way dealerships operate. If you’re a dealership customer, owner or service manager, you know the importance of efficient service scheduling and exceptional customer experiences. Today, we are excited to introduce you to  Guided AI, an innovative AI assistant  that will maximize your profits and transform your service department

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What is Guided AI?

Guided AI, by 11Sight, is designed for business-to-customer interactions . Unlike generative AI models that rely on large public data sets, Guided AI utilizes proprietary decision trees, Retrieval-Augmented Generation (RAG), and unique IT integrations to personalize responses and actions. It is built to not only answer questions but also ask them, driving toward specific outcomes with built-in escalation. This ensures continuous improvement through analysis of all interaction data, providing better control and customization compared to generative AI systems.

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Now, let’s talk about the challenges in automotive services and how Guided AI is benefiting them today. 

Challenges in Service Management

Traditional service scheduling systems, often reliant on human agents and static menu-based IVRs (Interactive Voice Response), are becoming obsolete. These systems are typically impacted by complex and rigid menus, limited self-service capabilities, and impersonal interactions. Limited self-service capabilities mean customers frequently need to escalate to an agent, increasing call volumes and operational costs. Additionally, the impersonal nature of these systems fails to meet the personalized service expectations of today’s customers. Customers frequently find these systems frustrating, leading to high call abandonment rates and lower customer satisfaction.

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The Hiring Challenge: Finding the Right Service Managers

One of the most significant challenges facing dealerships today is the difficulty in hiring  and retaining  qualified team members. With the growing demand for vehicles, the demand for qualified service managers has skyrocketed. However, the talent pool with required skills hasn’t grown at the same pace, making it increasingly difficult to find and retain qualified personnel.

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Guided AI addresses this challenge by automating many of the routine tasks traditionally handled by team members, allowing existing staff to focus on more complex and value-adding activities. This shift not only optimizes the use of human resources but also ensures that your customers receive prompt and attentive service.

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Complex Tech Stacks

As technology evolves, so do the systems we rely on. The tech stack in automotive services has become more complicated than ever, with many different systems handling everything from CRM to inventory control. Integrating these systems can be a daunting task, often resulting in inefficiencies and data silos. 

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Guided AI addresses this by offering seamless integration with your existing tech infrastructure. It captures and logs all relevant information automatically, providing a unified view of customer interactions and service histories. This streamlined approach reduces errors, enhances data accuracy, and facilitates better decision-making.

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Benefits You Can’t Ignore

Guided AI is not just another tool—it’s a strategic asset. Here’s what it brings to the table:

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• Instant Booking: No more wait time. Customers can book their service appointments whenever they want, 24/7.
• Personalized Experience: Every interaction is personalized to the customer’s needs, enhancing satisfaction and loyalty.
• Cost Efficiency: Reduce operational costs by streamlining scheduling and minimizing the need for human intervention.
• Upsell Opportunities: With AI handling initial interactions, your team can focus on higher-value tasks and upselling opportunities, driving additional revenue.

11Sight’s Guided AI

It is designed to address these pain points head-on, offering a seamless, efficient, and highly personalized service scheduling experience. Let’s break down how this innovative solution works and the benefits it brings to your dealership.

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How It Works

• Greeting and Confirmation: The AI assistant simulates a normal human interaction, greeting your customers and confirming their contact details.
• Check Car Details: It understands the make, model, and mileage of the vehicle that needs servicing.
• Reason for Appointment: The AI comprehends the reason for the service appointment.
• Schedule and Confirm: It finds a suitable time for the appointment and confirms it conversationally.
• Text Confirmation: Customers receive a text confirmation of their appointment.
• Escalations: If further assistance is needed, the AI escalates the call to a human agent.

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Take Action Now

The future of automotive service is here now, and it’s powered by AI. Don’t let your dealership fall behind in the race to deliver exceptional service and maximize profits. Embrace the revolution with Guided AI and see the difference it can make for your business.

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Ready to transform your dealership’s service scheduling? Book a demo today and step into the future of automotive services.