Buton Ayarları

Adım 1:

  • Go to the “Button” tab in your Settings page and click “Change Configuration” on the left.
  • Button configuration includes a set of settings for you to determine how you would like your buttons to function.

    Adım 2:

     

    • You can set your off-hours and time zone. Click here for more information.
    • By default your account is set to receive the incoming calls on your browser, as long as you keep your 11Sight dashboard open in a tab. You can disable it by unchecking “Receive calls on browser“. You can also follow the link on the page to download our Google Chrome extension to receive system notifications for your incoming calls.
    • If you would like to use 11Sight only for texting, you can do so by selecting “Chat Only Call“.
    • We display an option to your callers to leave you a message in case you were not available. You can disable it by unchecking “Hide Leave Message“.
    • You can disable some of our in-call functions in the “Allowed Call Actions” section.

     

    Adım 3:

     

    • We provide three forms for you to utilize before and after your calls.
    • Contact Information Form: This form is displayed to your callers before a call to have them enter their contact information like their name, email address, phone number etc. so that you can contact them back later.
    • Call Review Form: This form is displayed to you after a call, allowing you to take notes about the call.
    • Call Satisfaction Survey: This form is displayed to your callers after a call, allowing them to evaluate the service they received.
    • These forms can be edited in a JSON format. Click here to get help with the format.

    Buton Stili Kişiselleştirmeleri

    Adım 1:

    • Go to the “Button” tab in your Settings page.
    • Here you will see that by default three button styles were already created for you:
      • Default Video Button: This button directly starts a video call when clicked.
      • Profile Button: This is the button displayed on your profile page.
      • Rollup Button: When clicked, this button expands to display three different call types by default; video, audio and texting.

    Adım 2:

     

    • Click “Create New Button Style” to create a new button from scratch.
    • Click “Edit” to edit an existing button. Be careful! If the button was implemented on a website, the changes will be applied automatically.
    • Click “Duplicate” to copy an existing button to create a new one.

    Adım 3:

     

    • When creating or editing a button style, you will see your changes in real time in the Button Preview section on the right.
    • You can name your button in the “İsim” field. Only you will be able to see it on your dashboard.
    • You can choose one of the five designs that we offer for your button in “Button Style” dropdown box and change the Main Color to match your button with your website’s color scheme.
    • You can decide where you want your button to appear on your website by selecting “Button Position“.
    • The text displayed in the button can be set in “Icon Text” field.
    • And you can add an image to be displayed on top of your button by uploading it or selecting the default image in “Button Over Image” section.

    Adım 4:

     

    • If you want to keep track of the origin of the incoming calls of a button, you can assign a tracker by selecting an existing one in “Tracker ID” dropdown box.
    • If you already have Google Analytics set up on your website, you can enable the events that we have by selecting “Enable GA Tracking“. The events you will start seeing are:

    1. Roll up open (if it’s an expandable button)
    2. Roll up close (if it’s an expandable button)
    3. Video button click (if it’s an expandable button)
    4. Audio button click (if it’s an expandable button)
    5. Text button click (if it’s an expandable button)
    6. Video call start (if it’s not an expandable button)
    7. Department click (if it’s a super button)
    8. Go back to the department list (if it’s a super button)
    9. Button view

    Adım 5:

     

    • If you don’t want your button to expand and display the call types, you can disable it by unchecking the “Is Expandable” checkbox.
    • To use this button style as a super button, click the “Super Button” checkbox. Click here to learn more about super buttons.
    • And if you already activated a contact information form and if you don’t want to display it in this button, you can disable it by clicking “Hide the Contact Information Form in the button“.

    Adım 6:

     

    • If you choose to have a super button, you will have the options to edit the “Header Text“, which is displayed on top of the button and upload a “Header Image“, for example your company logo.

    Click the “Call us now!” button on the bottom right corner of this page to see a super button in action!

     

    Adım 7:

     

    • You can choose which call types to be displayed and the texts on the buttons in the “Allowed Call Types” section.
    • You can edit the “Helper Text“, which is shown below the call types in the button.

    Analiz ve Performans Takibi

    “Dashboard” Tab:

    • Here, you will see a weekly distribution of your organization’s calls.
    • The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
    • You can filter according to date and export a report.

       

      “Stats” Tab:

      • Here, you will see an hourly distribution of your organization’s calls.
      • The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
      • This chart shows the amount of calls you are receiving during the day.
      • You can filter according to date and export a report.
      • You will also see a per-user table which shows the performance of each user.

         

        Arama Yönlendirme

        Forwarding Line:

         

        • Calls multiple direct lines at the same time
        • Looks like a direct line button to the end user
        • Can expand to allow a caller to choose video, audio, or chat
        • A forwarding line can be forwarded to multiple direct lines.

        Forwarding Line Provisioning:

         

        • Create a new user in your organization called “Sales”, “Support”, etc. to forward it to your employees.
        • Go to “Call Forwards” tab and define call
        • All of the recipients will get the calls at the same time.
        • Make sure to click “Save” button.
        • Tip 1: Make sure that the Forwarding Line is available at all times. If you define off hours or make it unavailable, it will direct all calls to “take a message” screen.
        • Tip 2: Pick up to 4 users to forward the calls to for the best performance.

        Super Button:

         

        • Expands into multiple options like. departments, people etc. to choose from.
        • Each option can either be a direct line or a forwarding line that calls multiple people.
        • Each option expands to allow the caller to choose video, audio, or chat.

        Super Button Provisioning:

         

        • Create a new user and call it “superbutton” etc.
        • Click “See Button Styles” of that user
        • Click “Edit” of the Rollup Button
        • Check the ”Super Button” box.
        • Select the call types that you would like to activate
        • Go to “Call Forwards” tab in your Organization Dashboard
        • Find the super button account
        • Select the lines that you want to display in your super button. The names of these accounts will be shown in the super button.
        • Make sure to click “Save”
        • To test the super button, click “See Button Styles”
        • Then click ”Test” to see your super button in action.
        • To get the button code, click “See Embed Code”

        Kullanıcı Yönetimi

        Adım 1:

        • An organization owner has full access to the organization’s users and settings. Each organization can only have one organization owner that cannot be changed.
        • An organization manager can do all the operations an owner can do except:
          1. Manage an organization owner
          2. Change the access level of an organization owner
        • To make those changes first go to your organization dashboard by clicking “Organizasyon Paneli” in the top menu of your dashboard.

         

        Adım 2:

        • Existing users are displayed under “Kullanıcı“ tab.
        • Here you can manage the users in your organization.

         

        Adım 3:

        • To add a new user, click “New User”.

        • You can also click “Import Users” to create multiple users at once.

         

        Adım 4:

        • To change a user’s password and / or update their profile, click that user’s “Edit User” link.

         

        Adım 5:

        • User roles can be changed from here. (Regular user or Organization Manager)

        • Profile links, photos and business logos can also be changed here.

         

        Adım 6:

        • To see a user’s call history, simply click “See Calls” link next to that user.

        • Alternatively, you can go to the “Calls” tab, select the user and click “See User Calls” button.

         

        Adım 7:

        • Click “Show Profile” to see a user’s profile page.

        • Click “Edit Button” to change a user’s button settings.
        • Click “Edit Schedule” to change a user’s weekly availability schedule.
        • Click “See Button Styles” to manage a user’s buttons.

        Please click here to learn more about the buttons and their implementation. 

         

        Step 8:

        Here you can click;

        • See Embed Code” to get the code of a button
        • Create New Button Style” to create a new button to that user
        • Edit“, “Delete“, “Test” or “Duplicate” an existing button

         

         

        Step 9:

        • To change a user’s current availability status, click on “Make Available/Make Unavailable” link.
        • To revoke the access of an organization user (to delete the user), click “Revoke Access” link.