Sistem Gereksinimleri

Supported Devices and Browsers

11Sight native applications and web application works on most of the computers, mobile devices and browsers that have access to a camera and a microphone. In case we can’t access or find a camera and microphone, our system falls back to a text only session, ensuring a communication is established.

Below, you can find our interoperability matrix and platform specific functionality. 

Interoperability

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Chrome – Firefox – Opera (Any OS) Safari (iOS 11+, MacOS High Sierra+) – Edge (Chromium)
iOS App (iOS 10+) Android App (Android 5+)
Chrome – Firefox – Opera (All but iOS) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Safari (iOS 11+, MacOS High Sierra+) – Edge (Chromium) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Android App (Android 5+) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Chrome – Firefox – Opera (iOS) Direct to Safari Direct to Safari Direct to Safari Direct to Safari
iOS App (iOS 10+) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Safari (iOS 10-, MacOS Sierra-) Text only Text only Text only Text only

 

Microsoft started to support WebRTC with its latest Chromium version of the Edge browser. Please click here to update or download the latest version.

Platform Specific Functionality

  1. Desktop sharing is available on:

Chrome and Firefox (both on MacOS and Windows, it is not available on mobile browsers)
iOS App

  1. Desktop call receiving is available on:

11Sight web application on Chrome, Safari, Firefox and Opera by keeping a dedicated tab open (both on MacOS and Windows, doesn’t work on mobile browsers)
You can also download our Chrome extension to get notified with a system notification.

  1. Call Recording:

In calls that are answered on Chrome, full video/audio call recording is available. In calls that are answered on iOS and Android apps, audio call recording is available.

  1. 11Sight video calls cannot be established on certain networks due to blocked ports.
    Some network administrators block access to VoIP ports. In these cases, the user should connect to another network or contact their network administrator. Please click here for more information.

  2. QR Codes/SMS Applications

Some QR Code scanners and SMS reading applications open the link in their application which only have limited browser capabilities. In some of those cases, 11Sight video calls will not work and we will ask the person to copy a link and open it in a supported browser.

     

    11Sight iOS SDK Entegrasyonu

    11Sight iOS SDK

    Our SDK allows you to add video calls to your app in a matter of minutes by incorporating our SDK and using the following functions: signIn, signOut, makeCall, and shareManager.

    The first two are used to sign in the user and sign out the user. Your app uses “makeCall” to initiate a video/audio/text call. Your app should use “shareManager” to receive a video/audio/text call using iOS Call Kit.

    All other complexity (session management, network management, call setup and tearing, notifications and recording) is handled and managed by 11Sight which makes your task of adding the communication app extremely simple.

    Video Arama Başlatmak için Gerekli Port Bilgileri

    Our Server Addresses

    11Sight native applications and WebApp requires several servers to function. These are:

    1. app.11sight.com WebApp Server: Serves WebApp and the necessary connections for clients
    2. call.11sight.com Sip Server: Helps the video and audio get established
    3. ganymede.11sight.com Stun/Turn Server: fallback for audio / video establishment

     

    Relevant Ports and Their Functions

    List of ports and short functionality that need to be enabled: 

    1. app.11sight.com WebApp Server:

    Port ID Functionality
    80 http
    443 https
    53 DNS

    2. call.11sight.com Sip Server:

    Port ID Functionality
    5060, 5061, 7880, 7881 Session Initiation Protocol (SIP)

    3. ganymede.11sight.com Stun/Turn Server:

    Port ID Functionality
    3478, 3479, 3480, 3481 Stun/Turn

    What You Need to Do

    These ports need to be available in / out and TCP / UDP in the firewall of the network for our serves to be able to establish and maintain video / audio / text calls.

       

      Organizasyon Oluşturma ve Yönetme

      Adım 1:

      • Your existing users are displayed under “Users“ tab.
      • Here you can manage the organizations and create new ones.
      • You can filter the user list and export a report.
      • You can click “Dashboard” to go to that organization’s dashboard to create more users in that organization and manage it.

      Click here to learn more about the organization dashboard.

       

      Adım 2:

      • To create a new organization, click “New Organization”.

      • Fill out the form to create your new organization and its owner’s account and click “Create Organization” button.
      • You will see two options for “Payment Status”:
        • Trial User: These organizations will not be charged.
        • Reseller Managed: 11Sight will bill you for these organizations.

       

      Adım 3:

      • To edit a new organization, click “Edit”.

      • Here you can edit the organization’s “Name” and “Max User Count”.
      • You can use the CRM fields to organize them for your reporting purposes.
      • You can enable or disable call recording, caller validation and ADF emails.

       

      Bayi Paneli Kullanımı

      Dashboard:

      • Click “Reseller Dashboard” on the top menu of your dashboard to access your reseller dashboard.
      • In the “Dashboard” tab you will find call statistics of your organizations. This will give you an idea about the usage of each organization.
      • You can filter by date and export a report.

      Users:

      • Your existing users are displayed under “Users“ tab.
      • Here you can manage the users and create new individual users – individual users do not belong to an organization.

      Click here for a detailed information about user management.

       

      Organizations:

      • Your existing organizations are displayed under “Organizations” tab.

      • Here you can manage the organizations and create new ones.

      Click here for a detailed information about organization management.

       

       

      Calls:

      • Here you can see the calls of any user.

       

      Promo Codes:

      • If you have promo codes created for you by 11Sight, you will find them here.

      • There are three types of promo codes:
        • Trial: These codes create a trial user, no payment information required.
        • Paid: These codes are used to give discounts, payment information will be asked and the user will directly be charged by 11Sight.
        • Reseller Managed: As a reseller, you will be charging the user. 11Sight will bill you.
      • These promo codes can be used at https://app.11sight.com/user/sign_up.