The coronavirus (Covid-19) outbreak started in China’s Wuhan district and got thousands of people stuck in their homes. People are stocking essential products like water, food, cleaning supplies even if they don’t show any of the coronavirus symptoms. Everyone is advised to wash their hands regularly, to avoid close contact with anyone with flu-like symptoms and to stay home whenever possible.
“As the coronavirus outbreak continues to spread across the globe, some companies are taking precautions to keep their workforce safe by telling employees to work from home, limiting travel and canceling big events and presentations.” (CNN Business)
The world is already on a digitalization trend, and many interactions are already moving on-line. Now, digitalization seems to be imperative. With 11Sight’s 1-click video calls, customers and employees can communicate without having to leave their homes.
Keeping the economy invigorated is in our hands.
The effect of coronavirus on the economy is severe as the stock markets reflect. In order to maintain economic stability, businesses need to keep operating.
Online methods of communications enable business continuity without the risk of Covid-19 infection through contact. When it comes to customer relationship management, it’s important to keep in touch. But how will the customers reach your business when they cannot go out? How effective are landline services?
With 11Sight’s 1-click video chat, customers can reach the brand representatives, banks, customer services, medical professionals, therapists and many other entities instantly on video and make eye-contact! Just add a QR code, link or button to your signature/business cards/web pages for effective customer communication.
Not to forget; you can get the latest coronavirus updates from official entities like World Health Organization (WHO), reliable newspapers and government websites.
To experience 11Sight’s secure video calls, get a free trial here. You can also contact our team for further information.
We hope a treatment for this virus will be found as soon as possible. Take care!
11Sight, which has served many leading companies in the automotive industry to date, is now in the motorcycle industry with Piaggio Group!
In the Motobike Istanbul 2020 exhibiton, where 99,231 visitors met with 255 exhibitors, Piaggio Group used 11Sight’s technology for the first time in the world to make instant video calls with motorcycle buyers.
Piaggio, which started its journey by supplying the shipbuilding industry, is an innovative company that has made significant contributions to all sectors in the field of transportation from railway to airline. Piaggio, which was engraved in our minds with the tools and the brands it has created, has brought innovation to the sector again by using video calls at Motobike Istanbul 2020 for motorcycle sales for the first time in the world.
Thanks to the QR codes placed at the bottom of the sign of each product, the customers were able to receive information about the product directly.
In addition, 11Sight QR codes created exclusively for all brand representatives attracted great attention from the visitors.
Thanks to this innovative spirit, Piaggio Group continues to set the pace for other players in the industry. Call us to experience professional one-click video calling: 11sight.com/contact
For information about other usage areas of 11Sight, visit the “Verticals” page of our website.
As we have more digital resources to use, we need even more. The inevitable use of Digital Technologies is making the ever-competitive market even more coercive. According to a McKinsey Global Survey on digital transformations, 80% of the respondents claim that their organizations have gone through digitalization process in the past 5 years.
It’s important to understand the difference between “digitalization” and “digitization”. According to Gartner IT Glossary, “digitization” is the process of transferring from analogue to digital methods, while “digitalization” is much more than that. Digitalization is using digital technologies to change the business model, to create new revenue resources and opportunities that produce added value. Digitalization requires going through some structural changes by integrating digital technologies in all processes.
Integrating digital technologies into the business process is considered as the most important step in the digitalization process. (HBR)
Coming back to McKinsey’s survey, the success rate of digital transformations is not as expected. Organizations with successful transformations are more likely to use sophisticated technologies. Almost two-thirds of companies to follow this trend have not succeeded to sustain. There were two things that the failing companies had missed:
Don’t forget why you’re digitalizing: Listen to your users.
Adapting Digital Transformation may be painful; take your steps carefully.
Hear what the users say
It’s important to keep your customers on top of the process. UX expert Don Norman says products should be designed focusing on increasing the usability by analyzing the customers’ needs and wants. Your product/service should be;
*Easy to understand,
*Visualizing the system, actions to be taken and results of these actions,
*And providing a seamless experience.
In order to provide the seamless experience as a whole, there are 2 critical points: personalization and service design. Once customers experience personalized services, they expect similar approaches from every company they interact. Service design is a very wide field of study. “Service” is a lifetime process that starts from the very first moment customer becomes aware of your business.
Find your starting point right
To have a “digitalized” business model, you should have digital-savvy leaders to guide your team. Start from the executives and spread the digital thoughts all over your company. Biggest brands of the world are hiring Digital Leaders to guide them through this road. Draw a path for your digitalization process and make the most out of it.
To sum up, regardless of the sector, a business must keep these 3 cornerstones to digitalize in mind: Developing new business models and strategies, focusing on User-Experience and efficient use of technology. 11Sight comes at this point to enhance your customers’ experience with a fully-personalized instant service. Try it for free today!
The era we live in is all digital. Even though the traditional methods are being used for some specific areas, they are thin on the ground. Communication is digital. Sales of everyday products, cars, real estate are digital. Education is digital. And now health services are gradually becoming digital. Here’s a brilliant example of online education combined with health services:
WHO experts have prepared videos to explain how to detect, prevent, respond to and control the new coronavirus. The online training has reached more than 25,000 people in 10 days.
The platform was named OpenWHO.org and it was established 3 years ago for such emergencies. The training is currently being produced in all official UN languages.
Video calls are being used in such medical occasions. It’s beneficial for everyone; especially for those who are not able to leave from where they are. Plus, when there’s an emergency or when it’s dangerous for the doctor or nurse to approach the sick person; video helps.