How to troubleshoot permissions with your iPhone, Android Phone and Chrome browser when using 11Sight


Part 1 iPhone


Step 1:

When you first sign-up or login to 11Sight with your iPhone make sure to allow the app to access your photos, microphone, and camera.

If you don’t allow 11Sight these permissions you will see an alert the next time you login.


Step 2:

To manage your permissions simply go into your iPhone settings and then select 11Sight.


Step 3:

Here you can make sure 11Sight has access to your photos, microphone, camera, and to also allow for notifications


Part 2 Android Phone


Step 1:

When you first sign-up or use 11Sight with your Android phone you will see an alert requesting access your photos, media, and files.


If you click deny you will see the same alert the next time you login. You can click allow or manage these permissions at any time in your Android settings.


Step 2:

To access settings simply go to Applications, Application Manager and then select 11Sight.


Make sure 11Sight has access to your camera, microphone, phone, storage, and also allow notifications.


Part 3 Chrome Browser on Computer


Step 1:

When making or answering an 11 call in your Chrome browser on your computer make sure to click allow to let the computer access your camera and microphone.


Step 2:

You can also manage your Chrome permissions by selecting Settings in the upper righthand corner.


Then scroll down and Show Advanced Settings


Step 2:

Under Privacy click the Content settings button.

Here you can manage your 11Sight Notifications, Microphone, and Camera exceptions. We recommend you to use the latest version of Chrome to get the most of 11Sight’s features.


Part 3 Chrome Browser on Android Phone


Step 1:

When making or answering a call in your Chrome browser on your Android phone make sure to allow Chrome to take pictures and record video and audio.


Step 2:

To manage your Chrome permissions simply go to Applications, Application Manager and then select Chrome.


Step 3:

Make sure Chrome has access to your camera, microphone, and storage,


Step 4:

Also allow for notifications.

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