How to troubleshoot permissions with your iOS device, Android device and browser when using 11Sight


Part 1 iOS Device


Step 1:

When you first download and open 11Sight on your iOS device make sure to allow the app to display notifications, access your photos, microphone, and camera.

If you don’t give 11Sight these permissions you will see an alert the next time you login.


Step 2:

To manage your permissions simply go into your iOS device settings and then select 11Sight.


Step 3:

Here you can make sure 11Sight has access to your photos, microphone, camera, and also notifications are allowed.


Part 2 Android Device


Step 1:

When you first download and open 11Sight on your Android device you will see alerts requesting access to your camera, microphone and photos.


If you click deny you will see photos access alert the next time you login. When you start a new call, you will see alerts asking for access to your camera and microphone. You can click allow or manage these permissions at any time in your Android settings.


Step 2:

To access settings simply go to Apps, Application Manager and then select 11Sight.


Make sure 11Sight has access to your camera, microphone, device storage, and also notifications are allowed.


Part 3 Chrome Browser on a Computer


Step 1:

When making or answering an 11 call in your Chrome browser on your computer make sure to click allow to let the computer access your camera and microphone.


Step 2:

You can also manage your Chrome permissions by selecting Settings in the upper righthand corner.


Then scroll down and Show Advanced Settings


Step 3:

Under Privacy click the Content settings button.

Here you can manage your 11Sight Notifications, Microphone, and Camera exceptions. We recommend you to use the latest version of Chrome to get the most of 11Sight’s features.


Part 4 Safari Browser on a Computer


Step 1:

When making or answering an 11 call in your Safari browser on your computer make sure to click allow to let the computer access your camera and microphone.

Step 2:

You can also manage your Safari permissions by going to Safari Preferences.

Step 3:

You can manage Camera and Microphone settings for 11Sight under Websites tab.


Part 5 Chrome Browser on an Android Device


Step 1:

When making a call in your Chrome browser on your Android device make sure to allow 11Sight to access the camera and the microphone.


Step 2:

To manage your 11Sight permissions simply go to Chrome’s Settings menu, Site Settings and then select app.11sight.com.


Step 3:

To make sure Chrome has the necessary permissions, simply go to Settings on your device and then go to Apps – Application Manager. Select Chrome and make sure it has permission to access camera, microphone and storage as well as the notifications.


Part 6 Safari Browser on an iOS Device


Step 1:

When making a call in your Safari browser on your iOS device make sure to allow 11Sight to access the camera and the microphone.

Every time you make a new call, Safari will ask for your permission.


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