Analytics and Performance Tracking

“Dashboard” Tab:

  • Here, you will see a weekly distribution of your organization’s calls.
  • The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
  • You can filter according to date and export a report.

     

    “Stats” Tab:

    • Here, you will see an hourly distribution of your organization’s calls.
    • The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
    • This chart shows the amount of calls you are receiving during the day.
    • You can filter according to date and export a report.
    • You will also see a per-user table which shows the performance of each user.

       

      BACK TO HELP PAGE

      Have a specific tooltip you’d like to see?

      Let us know! Email us your request at