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“Dashboard” Tab:
- Here, you will see a weekly distribution of your organization’s calls.
- The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
- You can filter according to date and export a report.
“Stats” Tab:
- Here, you will see an hourly distribution of your organization’s calls.
- The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
- This chart shows the amount of calls you are receiving during the day.
- You can filter according to date and export a report.
- You will also see a per-user table which shows the performance of each user.