11Sight Call Link on Google My Business Posts

What is Google My Business?

  • With a Google My Business account, you can advertise your business’ basic information such as phone number, address, open hours, etc.

  • You can also publish posts about your deals. These will be shown automatically when a customer searches for your business on Google.


1. Create a Tracker Link


Before using your 11Sight video call link in a post, we suggest creating a tracker link. A tracker link has the information of the origin of the call. To do so:

  • Go to 11sight.com, click Login and login as your Sales account. (You should use your sales account so that it will be forwarded to all of your sales personnel.)
  • Click the Settings icon on the top right and go to Trackers tab.
  • Under the title “Create Call Link Tracker”, create a tracker called “Google” or anything you may find suitable.
  • Find the newly created tracker on the “Existing Trackers” table and copy its “Call URL”.


    2. Use the Tracker Link in a Post


    • Go to your Google My Business account’s Posts page and click “Add Update” button.
    • Upload an image and write your post.
    • Add a button. You can use any one of “Book”, “Order online”, “Buy”, “Learn more”, or “Sign up”.
    • Paste your link in the “Link for your button” field and publish your post.
    • When a customer clicks that link on Google, it will start a video call and your sales personnel will see that the call is coming from Google.


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