How to Read the Body Language of Your Clients During Video Calls

How to Read the Body Language of Your Clients During Video Calls

We have all heard the term “Globalization”. It’s the spread of products, technology, information, and jobs across national borders and cultures. It’s good for cross-continental businesses to work together, but on the other hand, travel and marketing expenses for companies have increased drastically.

Especially for meetings with foreign companies, product demos and customer support services; companies allocate a huge amount of budget. Thanks to the increasing use of technology, entrepreneurs can reduce expenses significantly. Meetings or product demos that would once have required a cross-continental trip or hours of driving can now be handled with 1-click.

On the other side of the coin, customers would once wait on the line or spend hours to come and see the product. These were all until our 1-click video solution: 11Sight.

Our partners have proven the effectiveness of 1-click video chat platform but there’s another way of increasing your calls’ effectiveness: Reading the body language of your customer. Thereby you will be able to understand their thoughts about your offer/project or whatever you are presenting in the first place.

Before you start reading the customer’s body language…

Make sure you have a quality infrastructure to transfer video and sound. Customers or partners are always grading us through the touch points. The first thing that your customer or partner will evaluate is the quality of the call. Our solution provides high-quality video and sound transfer on every platform without any downloads or subscriptions. Try it for free to experience it yourself.

4 Pinpoints of Body Language to Catch During Video Calls

  1. Posture

Is the person you’re talking with sitting up straight or leaning back? If they are leaning back, be careful; this is the first possible sign of boredom. Another meaning of leaning back is being comfortable and relaxed. However, if you’re in a business chat, it’s better to watch your step.

  1. Gestures

Everybody makes subconscious gestures during the day. Barely noticeable nods often indicate agreement while slight head tilts indicate confusion or disagreement. If you’re able to see the hands of the person you’re talking with, check if they are fidgeting or playing with some object. If they are, they might be bored.

  1. Facial Expressions

Eye contact is the key to show a professional manner and also to understand the second party. If they are looking away from their screen, you probably lost their interest. If, on the other hand, the person’s eyebrows are relaxed and their eyes appear to be smiling, you may have won a new client.

  1. Movement

Even if you’re only able to see the upper body and face of the person you’re calling, it may tell you a lot about their interest. If they are moving and changing positions frequently, they might be bored or restless. Of course, their frequent moves might be normal by nature, but if this is your first meeting, it’s hard to tell. Just in case, try to change your approach and observe the changes in their moves.

By reading body language of your clients during video calls, you can approach them according to their needs and interests. Increase the effectiveness of your video calls and boost your sales with 11Sight’s secure and high quality 1-click video now!

Utilize Video Calls While Working From Home

Utilize Video Calls While Working From Home

The coronavirus (Covid-19) outbreak started in China’s Wuhan district and got thousands of people stuck in their homes. People are stocking essential products like water, food, cleaning supplies even if they don’t show any of the coronavirus symptoms. Everyone is advised to wash their hands regularly, to avoid close contact with anyone with flu-like symptoms and to stay home whenever possible.


“As the coronavirus outbreak continues to spread across the globe, some companies are taking precautions to keep their workforce safe by telling employees to work from home, limiting travel and canceling big events and presentations.”  (CNN Business)


The world is already on a digitalization trend, and many interactions are already moving on-line. Now, digitalization seems to be imperative. With 11Sight’s 1-click video calls, customers and employees can communicate without having to leave their homes.


Keeping the economy invigorated is in our hands.


The effect of coronavirus on the economy is severe as the stock markets reflect. In order to maintain economic stability, businesses need to keep operating.


Online methods of communications enable business continuity without the risk of Covid-19 infection through contact. When it comes to customer relationship management, it’s important to keep in touch. But how will the customers reach your business when they cannot go out? How effective are landline services?


With 11Sight’s 1-click video chat, customers can reach the brand representatives, banks, customer services, medical professionals, therapists and many other entities instantly on video and make eye-contact! Just add a QR code, link or button to your signature/business cards/web pages for effective customer communication.


Not to forget; you can get the latest coronavirus updates from official entities like World Health Organization (WHO), reliable newspapers and government websites.


To experience 11Sight’s secure video calls, get a free trial here. You can also contact our team for further information.


We hope a treatment for this virus will be found as soon as possible. Take care!




World’s First Usage of Video in Motorcycle Sales

World’s First Usage of Video in Motorcycle Sales

11Sight, which has served many leading companies in the automotive industry to date, is now in the motorcycle industry with Piaggio Group!

QR Codes for Motobike Sales


In the Motobike Istanbul 2020 exhibiton, where 99,231 visitors met with 255 exhibitors, Piaggio Group used 11Sight’s technology for the first time in the world to make instant video calls with motorcycle buyers.

Piaggio, which started its journey by supplying the shipbuilding industry, is an innovative company that has made significant contributions to all sectors in the field of transportation from railway to airline. Piaggio, which was engraved in our minds with the tools and the brands it has created, has brought innovation to the sector again by using video calls at Motobike Istanbul 2020 for motorcycle sales for the first time in the world.

piaggio-motobike-salesThanks to the QR codes placed at the bottom of the sign of each product, the customers were able to receive information about the product directly.

In addition, 11Sight QR codes created exclusively for all brand representatives attracted great attention from the visitors.

Thanks to this innovative spirit, Piaggio Group continues to set the pace for other players in the industry. Call us to experience professional one-click video calling:

For information about other usage areas of 11Sight, visit the “Verticals” page of our website.