Bring Your Business to Your Customers

Bring Your Business to Your Customers

The coronavirus (Covid-19) outbreak that have started in China’s Wuhan district; got people all over the World stuck in their homes. To prevent the virus being spread, many countries have quarantined their citizens and closed their border gates.

This may help resisting the spread of Covid-19 but, even now, the quarantine decisions have large impacts on World economy. Sales have decreased or operations have stopped for many companies.

11Sight is a great solution to keep making sales without leaving your home.

11Sight is for enhancing customer experienceAs the customers got used to digitalized experiences, landline or chat-only solutions have lost their impact. However, making sales requires high level of personalized communication.

With the 1-Click solutions of 11Sight, customers are able to instantly see the eyes of the representatives of a brand, a therapist, a doctor or anyone who they need to get in touch with. Just add a QR code, link or button to your signature/business cards/web pages to bring your business to your customers’ homes.

Where to use it actually?

As a sales representative: Use 11Sight to make store visits and provide customer service with 1-click.

As a medical service provider: Use 11Sight to let the client reach you with 1-click, on a secure and professional platform.

As a business specialist: Use 11Sight to let your business partners reach you with 1-click on the secure and professional platform. Use features like screen sharing, file sharing, texting, call recording and more to take the meeting one step further.

As an instructor: Students can reach you with 1-click from every platform with 11Sight. No downloads, no subscriptions. Contact us for more information.

Not to forget; only read the latest coronavirus updates from official entities like World Health Organization (WHO), reliable newspapers and government websites. Don’t believe anything you hear from a friend’s friend. If you can, stay home to prevent the virus being spread.

To experience 11Sight’s secure video calls, get a free trial here. You can also contact our team for further information.

We hope a treatment for this virus will be found as soon as possible. Take care!

How to Read the Body Language of Your Clients During Video Calls

How to Read the Body Language of Your Clients During Video Calls

We have all heard the term “Globalization”. It’s the spread of products, technology, information, and jobs across national borders and cultures. It’s good for cross-continental businesses to work together, but on the other hand, travel and marketing expenses for companies have increased drastically.

Especially for meetings with foreign companies, product demos and customer support services; companies allocate a huge amount of budget. Thanks to the increasing use of technology, entrepreneurs can reduce expenses significantly. Meetings or product demos that would once have required a cross-continental trip or hours of driving can now be handled with 1-click.

On the other side of the coin, customers would once wait on the line or spend hours to come and see the product. These were all until our 1-click video solution: 11Sight.

Our partners have proven the effectiveness of 1-click video chat platform but there’s another way of increasing your calls’ effectiveness: Reading the body language of your customer. Thereby you will be able to understand their thoughts about your offer/project or whatever you are presenting in the first place.

Before you start reading the customer’s body language…

Make sure you have a quality infrastructure to transfer video and sound. Customers or partners are always grading us through the touch points. The first thing that your customer or partner will evaluate is the quality of the call. Our solution provides high-quality video and sound transfer on every platform without any downloads or subscriptions. Try it for free to experience it yourself.

4 Pinpoints of Body Language to Catch During Video Calls

  1. Posture

Is the person you’re talking with sitting up straight or leaning back? If they are leaning back, be careful; this is the first possible sign of boredom. Another meaning of leaning back is being comfortable and relaxed. However, if you’re in a business chat, it’s better to watch your step.

  1. Gestures

Everybody makes subconscious gestures during the day. Barely noticeable nods often indicate agreement while slight head tilts indicate confusion or disagreement. If you’re able to see the hands of the person you’re talking with, check if they are fidgeting or playing with some object. If they are, they might be bored.

  1. Facial Expressions

Eye contact is the key to show a professional manner and also to understand the second party. If they are looking away from their screen, you probably lost their interest. If, on the other hand, the person’s eyebrows are relaxed and their eyes appear to be smiling, you may have won a new client.

  1. Movement

Even if you’re only able to see the upper body and face of the person you’re calling, it may tell you a lot about their interest. If they are moving and changing positions frequently, they might be bored or restless. Of course, their frequent moves might be normal by nature, but if this is your first meeting, it’s hard to tell. Just in case, try to change your approach and observe the changes in their moves.

By reading body language of your clients during video calls, you can approach them according to their needs and interests. Increase the effectiveness of your video calls and boost your sales with 11Sight’s secure and high quality 1-click video now!

Utilize Video Calls While Working From Home

Utilize Video Calls While Working From Home

The coronavirus (Covid-19) outbreak started in China’s Wuhan district and got thousands of people stuck in their homes. People are stocking essential products like water, food, cleaning supplies even if they don’t show any of the coronavirus symptoms. Everyone is advised to wash their hands regularly, to avoid close contact with anyone with flu-like symptoms and to stay home whenever possible.

 

“As the coronavirus outbreak continues to spread across the globe, some companies are taking precautions to keep their workforce safe by telling employees to work from home, limiting travel and canceling big events and presentations.”  (CNN Business)

 

The world is already on a digitalization trend, and many interactions are already moving on-line. Now, digitalization seems to be imperative. With 11Sight’s 1-click video calls, customers and employees can communicate without having to leave their homes.

 

Keeping the economy invigorated is in our hands.

 

The effect of coronavirus on the economy is severe as the stock markets reflect. In order to maintain economic stability, businesses need to keep operating.

 

Online methods of communications enable business continuity without the risk of Covid-19 infection through contact. When it comes to customer relationship management, it’s important to keep in touch. But how will the customers reach your business when they cannot go out? How effective are landline services?

 

With 11Sight’s 1-click video chat, customers can reach the brand representatives, banks, customer services, medical professionals, therapists and many other entities instantly on video and make eye-contact! Just add a QR code, link or button to your signature/business cards/web pages for effective customer communication.

 

Not to forget; you can get the latest coronavirus updates from official entities like World Health Organization (WHO), reliable newspapers and government websites.

 

To experience 11Sight’s secure video calls, get a free trial here. You can also contact our team for further information.

 

We hope a treatment for this virus will be found as soon as possible. Take care!

 

 

 

Source:
https://www.vox.com/the-goods/2020/3/3/21162099/coronavirus-stockpiling-prepare
https://edition.cnn.com/2020/02/29/success/unpaid-sick-leave-coronavirus/index.html
World’s First Usage of Video in Motorcycle Sales

World’s First Usage of Video in Motorcycle Sales

11Sight, which has served many leading companies in the automotive industry to date, is now in the motorcycle industry with Piaggio Group!

QR Codes for Motobike Sales

Motobike-IStanbul-Piaggio

In the Motobike Istanbul 2020 exhibiton, where 99,231 visitors met with 255 exhibitors, Piaggio Group used 11Sight’s technology for the first time in the world to make instant video calls with motorcycle buyers.

Piaggio, which started its journey by supplying the shipbuilding industry, is an innovative company that has made significant contributions to all sectors in the field of transportation from railway to airline. Piaggio, which was engraved in our minds with the tools and the brands it has created, has brought innovation to the sector again by using video calls at Motobike Istanbul 2020 for motorcycle sales for the first time in the world.

piaggio-motobike-salesThanks to the QR codes placed at the bottom of the sign of each product, the customers were able to receive information about the product directly.

In addition, 11Sight QR codes created exclusively for all brand representatives attracted great attention from the visitors.

Thanks to this innovative spirit, Piaggio Group continues to set the pace for other players in the industry. Call us to experience professional one-click video calling: 11sight.com/contact

For information about other usage areas of 11Sight, visit the “Verticals” page of our website.

How to Adapt to Digital Transformation

How to Adapt to Digital Transformation

As we have more digital resources to use, we need even more. The inevitable use of Digital Technologies is making the ever-competitive market even more coercive. According to a McKinsey Global Survey on digital transformations, 80% of the respondents claim that their organizations have gone through digitalization process in the past 5 years.

It’s important to understand the difference between “digitalization” and “digitization”. According to Gartner IT Glossary, “digitization” is the process of transferring from analogue to digital methods, while “digitalization” is much more than that. Digitalization is using digital technologies to change the business model, to create new revenue resources and opportunities that produce added value. Digitalization requires going through some structural changes by integrating digital technologies in all processes.

Integrating digital technologies into the business process is considered as the most important step in the digitalization process. (HBR)

Coming back to McKinsey’s survey, the success rate of digital transformations is not as expected. Organizations with successful transformations are more likely to use sophisticated technologies. Almost two-thirds of companies to follow this trend have not succeeded to sustain. There were two things that the failing companies had missed:

  1. Don’t forget why you’re digitalizing: Listen to your users.
  2. Adapting Digital Transformation may be painful; take your steps carefully.

Hear what the users say

It’s important to keep your customers on top of the process. UX expert Don Norman says products should be designed focusing on increasing the usability by analyzing the customers’ needs and wants. Your product/service should be;

*Easy to understand,

*Visualizing the system, actions to be taken and results of these actions,

*And providing a seamless experience.

In order to provide the seamless experience as a whole, there are 2 critical points: personalization and service design. Once customers experience personalized services, they expect similar approaches from every company they interact. Service design is a very wide field of study. “Service” is a lifetime process that starts from the very first moment customer becomes aware of your business.

Find your starting point right

To have a “digitalized” business model, you should have digital-savvy leaders to guide your team. Start from the executives and spread the digital thoughts all over your company. Biggest brands of the world are hiring Digital Leaders to guide them through this road. Draw a path for your digitalization process and make the most out of it.

To sum up, regardless of the sector, a business must keep these 3 cornerstones to digitalize in mind: Developing new business models and strategies, focusing on User-Experience and efficient use of technology. 11Sight comes at this point to enhance your customers’ experience with a fully-personalized instant service. Try it for free today!

Sources:
https://www.sciencedirect.com/science/article/pii/S0167739X18311191
https://www.mckinsey.com/business-functions/organization/our-insights/unlocking-success-in-digital-transformations
https://hbrturkiye.com/blog/calisanlarin-dijital-donusume-ayak-uydurmasina-yardimci-olacak-5-yol
https://hbrturkiye.com/blog/dijital-donusum-yolculugunuzda-kullanicilariniza-kulak-verin