Button Types and Provisioning

Direct Line:

  • Calls a single user
  • Can be a button on a web page, a simple URL, or QR code
  • Button can expand for caller to choose video, audio, or chat
  • You can forward a direct line to another direct line

Direct Line Provisioning:


  • Go to Users tab in your Organization Dashboard
  • Add/Import a new user
  • A direct line will be created for that user. You can click “Edit Button” or “See Button Styles” to manage it.

Forwarding Line:


  • Calls multiple direct lines at the same time
  • Looks like a direct line button to the end user
  • Can expand to allow a caller to choose video, audio, or chat
  • A forwarding line can be forwarded to multiple direct lines.

Forwarding Line Provisioning:


  • Create a new user in your organization called “Sales”, “Support”, etc. to forward it to your employees.
  • Go to “Call Forwards” tab in Organization Dashboard and define call
  • All of the recipients will get the calls at the same time.
  • Make sure to click “Save” button.
  • Tip 1: Make sure that the Forwarding Line is available at all times. If you define off hours or make it unavailable, it will direct all calls to “leave a message” screen.
  • Tip 2: Pick up to 4 users to forward the calls to for the best performance.

Super Button:


  • Expands into multiple options like. departments, people etc. to choose from.
  • Each option can either be a direct line or a forwarding line that calls multiple people.
  • Each option expands to allow the caller to choose video, audio, or chat.

Super Button Provisioning:


  • Create a new user and call it “superbutton” etc.
  • Click “See Button Styles” of that user
  • Click “Edit” of the Rollup Button
  • Check the ”Super Button” box.
  • Select the call types that you would like to activate
  • Go to “Call Forwards” tab in your Organization Dashboard
  • Find the super button account
  • Select the lines that you want to display in your super button. The names of these accounts will be shown in the super button.
  • Make sure to click “Save”
  • To test the super button, click “See Button Styles”
  • Then click ”Test” to see your super button in action.
  • To get the button code, click “See Embed Code”

Message Line:


  • A direct line which is always “unavailable” – i.e. it is never answered
  • Does not call anybody
  • Callers see a pre-recorded video and/or text message
  • Can be used for advertisements, custom messages
11Sight Button Implementation

11Sight Button Implementation

Step 1:

Go to 11sight.com and log in to your account.

Step 2:

Click the “Settings” icon on the upper right corner of the screen and go to “Button” tab.

Step 3:

You will find 2 different buttons already created for you. You can click “Test” on each button to see how they work. After you select a button, simply click “Get Embed Code” link to see the code.

If you have a web developer, copy the two pieces of the code and send it to them asking them to add the code to your website.

If you manage your website yourself, first copy the script on the top and add it to the end of your page’s html source, just before the < / body > tag.

Then, copy the html element and insert it into your page where you want your button to appear.

Step 4:

Publish your changes

Now, visitors to your website will be able to start an 11-call with you in just one click.