How to troubleshoot permissions with your iOS device, Android device, and browser when using 11Sight
Part 1 iOS Device
Step 1:When you first download and open 11Sight on your iOS device make sure to allow the app to display notifications, access your photos, microphone, and camera. If you don’t give 11Sight these permissions you will see an alert the next time you login.
Part 2 Android Device
Step 1:When you first download and open 11Sight on your Android device you will see alerts requesting access to your camera, microphone and photos.
Part 3 Chrome Browser on a Computer
Step 1:When making or answering an 11 call in your Chrome browser on your computer make sure to click allow to let 11Sight access your camera and microphone.
Step 2:You can also manage your Chrome permissions by selecting Settings in the upper righthand corner.
Part 4 Safari Browser on a Computer
Step 1:When making or answering an 11 call in your Safari browser on your computer make sure to click allow to let 11Sight access your camera and microphone.
Part 5 Chrome Browser on an Android Device
Step 1:When making a call in your Chrome browser on your Android device make sure to allow 11Sight to access the camera and the microphone.
Step 2:To manage your 11Sight permissions simply go to Chrome’s Settings menu, Site Settings and then select app.11sight.com.
Part 6 Safari Browser on an iOS Device
You will find 2 different buttons already created for you. You can click “Test” on each button to see how they work. After you select a button, simply click “Get Embed Code” link to see the code.
If you have a web developer, copy the two pieces of the code and send it to them asking them to add the code to your website.
If you manage your website yourself, first copy the script on the top and add it to the end of your page’s html source, just before the < / body > tag.
Then, copy the html element and insert it into your page where you want your button to appear.