Can You Video Call Without a Phone Number?

Can You Video Call Without a Phone Number?

Video calls have become more common than ever in the age of COVID-19, as people use them to stay in touch with loved ones, hold work meetings, and attend online classes. There are several popular apps out there such as FaceTime and WhatsApp, but most of these apps have an unfortunate feature: it’s either inconvenient or impossible to use them if you don’t have the recipient’s phone number.

In our daily lives we use these type of apps very often. However, if you are using these apps for sales calls, it’s very hard to track performance of your contacts and sales representatives. Plus, you will need a different app for each occasion. Would you prefer a single solution available on every platform, or different platforms for every contact? Plus, they can video/audio call you without even the need of a phone number.

Let’s see the process from the eyes of customers…

In the case of FaceTime, it is technically possible to use the recipient’s email address instead of phone numbers. However, the process is a little confusing and requires several steps.

Facebook Messenger doesn’t require you to know a phone number, but there’s no way to tell whether anyone is monitoring the company’s Messenger app ready to answer.

Zoom requires you to sign up for an account, then send a link to the recipient, who must have Zoom downloaded to be able to respond.

Skype only allows you to dial your Skype contacts, unless you have Skype Credit or a subscription.

 

As you can see, most of the available options are less than convenient. However, there is one convenient way to make a video call without needing the recipient’s phone number – or even your own!

As a company, install 11Sight’s one-click voice and video call button on your website, then all your customers have to do is click the “Call Us” button in their browsers.

No need to download an app or sign up for anything –just click the button and choose Video, Audio, or Text to be instantly connected to someone at the company! 11Sight uses end-to-end encryption for complete security, so you don’t have to worry about anyone listening in.

11Sight is by far the easiest video call solution out there, as users don’t need to do anything except click a button on a website to get instant access to a salesperson, technical support, customer service, or whatever else they might need. Installing 11Sight on your company website is as easy as can be.

Contact us for a free demonstration!

What to Sell Online?

What to Sell Online?

The world has been going through a lot. We’ve been struggling with climate crisis and economic uncertainty when the pandemic showed up. But this pandemic is a lot more important than the others. The Covid-19 disease has locked down millions of people in their homes. But life must go on, and we were lucky enough to have developed the technologies that can let us work and socialize from home.

Some products such as consumer goods, clothes or technological devices were already being sold online. But products with higher volumes like real estate or home appliances and health/education services were not able to continue their life cycles online. The pandemic has fueled up a new sales method: Remote Sales.

Video calling is an easily adoptable option to sell remotely. To keep track of potential customers and provide this service in a professional way, 11Sight is a good alternative to everyday apps like WhatsApp, Zoom and others. 11Sight provides video calls with one click. The customer doesn’t have to share their personal information or download any apps. You put a button or a link on a website and they call you instantly.

What to Sell Online?

Unique & Second-hand Products: Selling new and standard products online is easy, because the consumers already know what they will look like. But selling unique products can be hard without letting the customer touch and feel the product. Provide an instant glimpse of the product with instant video calls.

Furniture: Furniture sales is a long process. Customers would like to see all the details and sizes of the furniture in detail. Let the customers connect with one click and see the magic of visual communication.

Real Estate: If you are a realtor and locked down in your home due to Covid-19, you might have been unemployed for a while. 11Sight’s oneclick video call can help you show homes with the click of a button.

Telehealth: Health is the most sensitive issue of this era. Either for psychological or physical diseases, reaching a doctor whenever we need is essential. As a healthcare professional, 11Sight’s peer-to-peer encrypted secure video calls is what you need to let patients reach you online. Be where they are, provide your expertise and cure diseases.

Education: Everything starts with education. If you are a professional in education and want to provide expertise to your students from all ages on a safe and 1-to-1 platform, see our plans and get a free demo.

How to Sell Online?

We are providing our technological expertise for you to help you move forward in your business with digital methods. Contact us live with one click and let us build your business solutions tailored for you. If you’d like to have more information, read this blog post: https://11sight.com/technology/bring-your-business-to-your-customers/ 

Or, just call us: 11to.me/11sales 

Online vs. Physical Customer Journey

Online vs. Physical Customer Journey

Customer Journey Maps are narrative stories that allow you to see how a customer can use your product, how they will engage with your product, and how your product can provide benefit for them. Having a true and acceptable customer story allows us to find the most logical solutions for our problems.

Standard Titles, Unique Experiences

There is a general standard for creating a Customer Journey map but all journeys are unique. Creating a Customer Journey map is not easy because each stage of your e-commerce customer journey must be taken care of and personalized. You should analyze your audience well and personalize their experience, so that you will increase your engagement rate and cart size, and eventually get more loyal customers.

What you need to stay focused on is the fact that each step (touchpoint) should be optimized to put your customers at the center of the process, making their experience unique.

There are 4 main branches that we need to follow in order to create a Customer Journey; Awareness & Consideration, Decision, Delivery & Use, Loyalty & Advocacy. Every title must be considered in terms of customer & businesses’ own goals and activities as well as all touchpoints.

Let’s have a look at these titles in detail:

 Awareness & Consideration

  1. In the first two stages, your customers will be in a discovery period. They will look for the fastest way to reach the service they want with communication tools in various categories.

At this stage, what we need to do is to organize your online tools well and try to capture a quality interaction with the customer. 11Sight can help you engage live with the touch of a button. A video calling service can give you a great competitive advantage amongst your rivals.

 

Decision

At this stage, your customers will make a decision among the products they find, based on their detailed comparative search. At this stage, what you need to do is to reveal what kind of difference you have from similar products. Your customer service quality is one of the main aspects that customers might consider when deciding.

Delivery & Use 

After making a decision, e-shoppers want to quickly reach the product they prefer. That’s why you need to make sure that your product is delivered to the customer quickly. At the same time, since you will still be in one-to-one communication with the customer at this stage, you can also offer similar product recommendations. With 11Sight’s one-click video engagement platform, you can make these recommendations in-person and help customers shop with larger carts.

Loyalty & Advocacy

Once your customer is pleased with the experience on your e-commerce website, they will be willing to come back for more. If they can engage with a real sales representative in advance, you can build instant trust and you can turn your customers into loyal advocates. They will be confident enough to order more from your store and tell their friends about the experience.

To conclude, to build a modern and digital customer journey, you need to be where your customers are. Probably we will be more and more inactive by time, because online services are easy and very fast to achieve. If you are a product or service provider, you should consider adopting a digital solution to get ready for the all-digital era. Try our solution today: 11to.me/11sales

 

8 Most Popular Virtual Selling Mistakes

8 Most Popular Virtual Selling Mistakes

Before the pandemic, face-to-face events and meetings were a very important interaction point for sellers. Now, with the effect of the pandemic, we started to move every interaction to online platforms. Therefore, the importance of online meeting platforms and the meetings held here have increased greatly in our lives. A survey conducted by RAIN Group in June 2020 shows that buyers find some points of the online sales processes more challenging than offline flows.

RAIN Group found that buyers faced a large group of issues when being served. Most of the respondents (89%) referred to “experiencing technology problems” as a main virtual selling mistake.

Jillian Ryan, eMarketer principal analyst at Insider Intelligence says: “Sellers have a more unique challenge during this time than their marketing counterparts, as engaging in conversations with buyers depends not just on best practices of stakeholder and company research, but also connecting with the individual person. And during this pandemic, every person is experiencing their own unique struggle”.

According to this research, almost 8 out of 10 vendors attended sales meetings with poor visual presentations. In addition, the problems that occurred were foreseeable but were not interfered. The presentations that were impromptu and disorderly had made a negative effect on the professional impact of the company.

Another mistake made on virtual selling is allowing distractions such as notifications and other external disturbances, with a percentage of 77%.

These responses indicate that buyers notice the quality of an organization and the level of expertise in virtual platforms of the companies that must adapt to this new normal as remote work continues amid the pandemic.

If you are a sales person, you probably want to reach out to your customers with the least effort. 11Sight comes into your life at this point. Call us for free to boost your performance with a perfect experience with your customers, control tools and indicators tailored for your company!

Bringing the Showroom to the Living Room

Bringing the Showroom to the Living Room

Our founder and CEO Aleks Gollu’s article “Bringing the Showroom to the Living Room” was published in Ford Minority Dealers Association‘s 2nd Quarter 2020 newsletter.

The New Sheltered Reality as Covid-19 Hampers Sales

As business gear up to open again this summer, we all know that as science prevails, the cases will peak again in the fall, and there will be a second wave of shut-downs. Even worse, all data shows that, while Europe has flattened the curve, in USA cases remain steady.

In this climate the average car buyer will be reluctant to go out and visit multiple dealerships. Rather, many will prefer to complete the transaction online and have their new car delivered to them.

This means, success for a dealership demands making eye contact with the car buyers online.

Video Call Platforms to Enable Customers to Video-Call a Dealership Online

Today’s car buyer is quite familiar with video calls. Most have celebrated a family relative’s birthday on Zoom.

The needs of a car buyer dictate that they make eye contact with the dealership when and where they want, not after many steps of setting up an appointment or after many a struggle with a chat-bot. The correct solutions enable the car buyer to start a video call with a single click on a link online, or a single scan of a QR-Code in a printed advertising.

Luckily, many vendors, such as Sincro Digital (formerly CDK), Condition Now (inspection reports) have already integrated such video call capabilities into their offerings. Other solution providers are expected to follow suite. Dealers can also ask their vendors when the video call features will become available.

11Sight has been the company that has developed the technology that makes these calls possible.

How to Use Video Calls to Stay in Touch with the Customer Every Step of the Way

The video call is an ideal call to action for many a print and digital marketing campaign.

The relationship starts while the customer is still researching a vehicle. The video call can be about vehicle features, a walk around the vehicle, or about hard to research questions like financing or affordability. During the call, the product specialist can find out the customer’s hot points, buy/lease, new/used preferences; through desktop sharing, configure the exact model and options the customer desires. Even some of the paperwork can start online to accelerate the time to cash.

Past deployments have shown that video-call initiated relationships are 3x more likely to result in a transaction and offer a better experience to both sides.

The relationship is easily maintained throughout the ownership lifecycle.

Please turn to page 21 of the newsletter below to see the article.

Video Calls and Customer Satisfaction

Video Calls and Customer Satisfaction

In today’s digital world, customer experience is changing rapidly. Customer experience is at the forefront when it comes to the selection of brands and businesses. Businesses that care about the user experience generally want to engage with their customers interactively and personally. At this point, communication channels such as video calling applications come into play.

The ease of use in a rapidly evolving world is of great importance to all technology users. Customers expect businesses to be extremely attentive to them and answer their questions quickly. Businesses now use video calling platforms to increase customer satisfaction and build trust in the brand to achieve customer support in a reliable and good way.

With video calling, the aim is to create good customer experience in existing businesses, and provide faster solutions to customers with fewer contact points. Instead of using channels such as email, phone and text, video calls have become a quick, easy and productive solution.

Voice and video calling technology is the perfect option for the customer experience today. 11Sight gives voice and video calling support for your customers, giving your customers an accurate and easy access.

Increasing Customer Satisfaction with Video Calls

Participation in video calls is one of the most popular technologies businesses have implemented to raise the customer experience standard. With video chats, the business understands the customer better, while the customer can easily explain their problem. In this case, the customer’s confidence in the brand is developing in a fast and positive direction. Study shows that; video chat satisfaction rate is 73%, compared to 61% for email and 44% for the phone. In this case, we clearly see how important video calls are to customer satisfaction.

Video calls have become a proactive channel for customer satisfaction by offering customers full-time solutions. The reason is that it quickly solves the problems that occur, responds directly to contact requests and provides tailored, personalized solutions to customers.

If you want to take advantage of voice and video calling solutions with 11Sight, build trust for your brand, and show your customers that you care about them, contact us with one click! Stay tuned for more of our articles!