Preparing for a Customer Video Chat: 6 Easy Steps

Preparing for a Customer Video Chat: 6 Easy Steps

So you’ve decided to offer customers the option to video chat with you when they are shopping online. Great, you’re on your way to more sales and happier customers! But if you really want to make sure this new feature is a success, there are a few things that you need to do even before that first call comes in. Read on to learn the 6 steps to preparing for a customer video chat.

1. Test the Audio and Video

What happens when a customer calls but your volume is too low or off altogether? Lots of frustration, that’s what! To […]

Introducing: Texting!

Introducing: Texting!

We just launched our 2.1.2 release!

As we said in our first post we have been around for over a year.

We had our first subscribers with our alpha release, we announced our beta last November at WebSummit, we have been in production since March(1). So, with this note, we are diving right into our latest release… we will talk more about our overall unique capabilities existing subscribers have been enjoying, in upcoming postings…

We thank to all our subscribers who have helped us refine our solution! We know that some of our you have been asking for it, so here it is! […]