Necessary Ports to Establish Video Calls

Our Server Addresses

11Sight native applications and WebApp requires several servers to function. These are:

  1. app.11sight.com WebApp Server: Serves WebApp and the necessary connections for clients
  2. call.11sight.com Sip Server: Helps the video and audio get established
  3. ganymede.11sight.com Stun/Turn Server: fallback for audio / video establishment

 

Relevant Ports and Their Functions

List of ports and short functionality that need to be enabled: 

1. app.11sight.com WebApp Server:

Port ID Functionality
80 http
443 https
53 DNS

2. call.11sight.com Sip Server:

Port ID Functionality
5060, 5061, 7880, 7881 Session Initiation Protocol (SIP)

3. ganymede.11sight.com Stun/Turn Server:

Port ID Functionality
3478, 3479, 3480, 3481 Stun/Turn

What You Need to Do

These ports need to be available in / out and TCP / UDP in the firewall of the network for our serves to be able to establish and maintain video / audio / text calls.

     

    Creating and Managing Organizations

    Step 1:

    • Your existing users are displayed under “Users“ tab.
    • Here you can manage the organizations and create new ones.
    • You can filter the user list and export a report.
    • You can click “Dashboard” to go to that organization’s dashboard to create more users in that organization and manage it.

    Click here to learn more about the organization dashboard.

     

    Step 2:

    • To create a new organization, click “New Organization”.

    • Fill out the form to create your new organization and its owner’s account and click “Create Organization” button.
    • You will see two options for “Payment Status”:
      • Trial User: These organizations will not be charged.
      • Reseller Managed: 11Sight will bill you for these organizations.

     

    Step 3:

    • To edit a new organization, click “Edit”.

    • Here you can edit the organization’s “Name” and “Max User Count”.
    • You can use the CRM fields to organize them for your reporting purposes.
    • You can enable or disable call recording, caller validation and ADF emails.

     

    Creating and Managing Individual Users

    Step 1:

    • Your existing users are displayed under “Users“ tab.
    • Here you can manage the users and create new individual users – individual users do not belong to an organization.
    • You can filter the user list and export a report.

     

    Step 2:

    • You can “Edit” a user.

    • “Set Inactive” a user to disable their account.
    • “View User” to see that user’s account details.
    • You can also see a user’s “Profile” or view their “Calls”.

     

     

    Step 3:

    • To create a new individual user, click “New User”. Individual users do not belong to an organization and they don’t have access to organizational features.

    • Fill out the form to create your new user and click “Create User” button.
    • You will see two options for “Payment Status”:
      • Trial User: These users will not be charged.
      • Reseller Managed: 11Sight will bill you for these users.

     

    Using the Reseller Dashboard

    Dashboard:

    • Click “Reseller Dashboard” on the top menu of your dashboard to access your reseller dashboard.
    • In the “Dashboard” tab you will find call statistics of your organizations. This will give you an idea about the usage of each organization.
    • You can filter by date and export a report.

    Users:

    • Your existing users are displayed under “Users“ tab.
    • Here you can manage the users and create new individual users – individual users do not belong to an organization.

    Click here for a detailed information about user management.

     

    Organizations:

    • Your existing organizations are displayed under “Organizations” tab.

    • Here you can manage the organizations and create new ones.

    Click here for a detailed information about organization management.

     

     

    Calls:

    • Here you can see the calls of any user.

     

    Promo Codes:

    • If you have promo codes created for you by 11Sight, you will find them here.

    • There are three types of promo codes:
      • Trial: These codes create a trial user, no payment information required.
      • Paid: These codes are used to give discounts, payment information will be asked and the user will directly be charged by 11Sight.
      • Reseller Managed: As a reseller, you will be charging the user. 11Sight will bill you.
    • These promo codes can be used at https://app.11sight.com/user/sign_up.

     

    11Sight Call Link on Google My Business Posts

    What is Google My Business?

    • With a Google My Business account, you can advertise your business’ basic information such as phone number, address, open hours, etc.

    • You can also publish posts about your deals. These will be shown automatically when a customer searches for your business on Google.

      https://www.google.com/business/ 

    1. Create a Tracker Link

     

    Before using your 11Sight video call link in a post, we suggest creating a tracker link. A tracker link has the information of the origin of the call. To do so:

    • Go to 11sight.com, click Login and login as your Sales account. (You should use your sales account so that it will be forwarded to all of your sales personnel.)
    • Click the Settings icon on the top right and go to Trackers tab.
    • Under the title “Create Call Link Tracker”, create a tracker called “Google” or anything you may find suitable.
    • Find the newly created tracker on the “Existing Trackers” table and copy its “Call URL”.

       

      2. Use the Tracker Link in a Post

       

      • Go to your Google My Business account’s Posts page and click “Add Update” button.
      • Upload an image and write your post.
      • Add a button. You can use any one of “Book”, “Order online”, “Buy”, “Learn more”, or “Sign up”.
      • Paste your link in the “Link for your button” field and publish your post.
      • When a customer clicks that link on Google, it will start a video call and your sales personnel will see that the call is coming from Google.

      Short URLs and QR Codes with Trackers

      What is a Short URL?

      • Go to the “Trackers” tab in your Settings page.
      • We provide you 5 different short URLs to use. You can simply share any of these links anywhere for people to be able to reach you.
      • You can choose what each link does; profile link, video call, audio call or texting link.

      What is a QR Code?

       

      • We provide you two different QR Codes which include a profile link and a direct video call link.
      • When scanned, they will open the link in a browser on your phone.
      • These can be used to receive video calls on any kind of printed media.
        • Business cards
        • Flyers, brochures, mailers
        • Newspaper / magazine ads etc.

      Using Trackers with a Short URL

       

      • You can create a tracker for your call links where you can track how many times each link was clicked on.
      • You will see the tracker name on your incoming call screen and call details. We also provide you a list of your tracker usage on your welcome page.
      • To create a tracker; imply type in a tracker id, which can be any text you want and add an optional description.
      • To use the tracker you created, select a domain prefix and we will automatically give you the links in the table below.
      • You can choose to use a “Call URL” for direct video calls or “Profile URL” to show your 11Sight profile page before a call.

      Using Trackers with a QR Code

       

      • You can create a tracker for your QR codes where you can track how many times a call was made by scanning a QR code that has a tracker ID.
      • For example; you want to create 2 different QR codes, one of them is for your business card and the other one is for your email signature.
      • You can check how many times a call was made by scanning each QR code.
      • To use an existing tracker with a QR Code, simply select the tracker next to the QR Code title and download the updated QR Codes, either a direct video call or a profile link.