WordPress Plugin

Step 1:

  • Go to WordPress Plugin Store and download 11Sight plugin.
  • Upload the downloaded file to your WordPress dashboard.
  • Alternatively, you can go to your WordPress dashboard and go to “Add Plugins”, search for 11Sight and directly install it.

Step 2:

 

  • Go to 11Sight Options on your WordPress dashboard left menu.
  • Login by entering your 11Sight account credentials.
  • If you don’t already have an account, you can create one by following the link on the login page.

Step 3:

 

  • After logging in, you will see your existing buttons.
  • You can edit these buttons by clicking the link on the page and refresh the button list by clicking “Refresh button list” button.
  • Fixed position buttons can be activated by just clicking “Activate” button. Your button will be shown on every page of your website.
  • All buttons including Inline buttons can also be implemented on a specific page just by copying and pasting the short code into the page code.

Button Types and Provisioning

Direct Line:

  • Calls a single user
  • Can be a button on a web page, a simple URL, or QR code
  • Button can expand for caller to choose video, audio, or chat
  • You can forward a direct line to another direct line

Direct Line Provisioning:

 

  • Go to Users tab in your Organization Dashboard
  • Add/Import a new user
  • A direct line will be created for that user. You can click “Edit Button” or “See Button Styles” to manage it.

Forwarding Line:

 

  • Calls multiple direct lines at the same time
  • Looks like a direct line button to the end user
  • Can expand to allow a caller to choose video, audio, or chat
  • A forwarding line can be forwarded to multiple direct lines.

Forwarding Line Provisioning:

 

  • Create a new user in your organization called “Sales”, “Support”, etc. to forward it to your employees.
  • Go to “Call Forwards” tab and define call
  • All of the recipients will get the calls at the same time.
  • Make sure to click “Save” button.
  • Tip 1: Make sure that the Forwarding Line is available at all times. If you define off hours or make it unavailable, it will direct all calls to “take a message” screen.
  • Tip 2: Pick up to 4 users to forward the calls to for the best performance.

Super Button:

 

  • Expands into multiple options like. departments, people etc. to choose from.
  • Each option can either be a direct line or a forwarding line that calls multiple people.
  • Each option expands to allow the caller to choose video, audio, or chat.

Super Button Provisioning:

 

  • Create a new user and call it “superbutton” etc.
  • Click “See Button Styles” of that user
  • Click “Edit” of the Rollup Button
  • Check the ”Super Button” box.
  • Select the call types that you would like to activate
  • Go to “Call Forwards” tab in your Organization Dashboard
  • Find the super button account
  • Select the lines that you want to display in your super button. The names of these accounts will be shown in the super button.
  • Make sure to click “Save”
  • To test the super button, click “See Button Styles”
  • Then click ”Test” to see your super button in action.
  • To get the button code, click “See Embed Code”

Message Line:

 

  • A direct line which is always “unavailable” – i.e. it is never answered
  • Does not call anybody
  • Callers see a pre-recorded video and/or text message
  • Can be used for advertisements, custom messages
The Golden Rules of Increasing Video Call Productivity

The Golden Rules of Increasing Video Call Productivity

We, as 11Sight team, believe in the pure power of eye contact. It is the kind of connection we have always wanted our subscribers to have with their potential customers: a more humane one. And in fact, its power has been proven by an HBR study. According to the study, face to face communication is 34 times stronger than an e-mail.

In this article, we want to mention about some cool tips for you to conquer your video calls and get the most out of them. Each one of these tips come from our own experiences in this business of connecting people. So, feel free to at least give it a try. No harm will come out of them but, if you properly apply them, your sales and the satisfaction levels of your customers are more likely to skyrocket.

  • Be where you need to be!

As a customer representative, your focus should be on your customer, not on something else while you are listening to their words. Your customers are the reason why your job and your company exist. So, always look at your screen to show that you are focused.

 

  • Even the half of it is important!

You might think that your lower body is not important during a video call just because it is out of the frame. But it is actually way more important than you think. People can easily understand the posture you are in by looking at your upper body and your surroundings. And your posture is an important indication of how much you value your customers. So, before you are answering that next call, make sure you are either standing or sitting properly.

  • Body language and micro expressions still count!

            We know… Transferring the right emotion through a video call is one of the hardest things. But that should not prevent you from using them. In contrast, you might want to use much more facial expressions than you usually do since it is the best tool you have during a video call. In addition to that, you might want to adjust the volume of your voice after evaluating the surroundings of your customer. If they are calling you from a crowded, busy road and not using an earphone, increase your voice.

 

  • Do not try to drown them, let them breathe!

            You, your customer and we also know that your product’s value proposition is unique. And yes, there are definitely lots of cool features you want to mention. But remain calm in the beginning and let your customers explain why they called you before you start firing at them. Remember these people can leave you just with a click on the red button. Do not scare them off, instead, try to pull them in with patience.

 

  • You are looking great! But…

            You probably are wearing a nice set of clothes and put on a nice cologne. You are amazing! But it is not you that your customers want to see. It is your product! They called you for a reason. Try to keep a good balance between you and your product’s appearance on your customer’s screen. Always start the video call with your smiling face and, this is important, never end the call while showing your product. Be sure you gave a much sincerer smile to your customer at the end of the call. They are now your acquaintance after all.

  • It is your responsibility to know it!

            Know the platform you are using at an expert level. Do not struggle with it during a video call. Be smooth and calm. How can you expect to impress your customers while you cannot even use your own product or service? It is a cheap shot and you will end up seeing your customers leave right away.

For more of these tips, do not forget to check out our other posts. And we are always excited about our subscribers’ success stories. Send us your best practices and let us mention your achievements in one of our case studies! Call us now by using the button on the bottom right!

 

 Need more tips? Read our post about looking good on video calls: https://11sight.com/2020/04/30/3-steps-to-look-good-on-video-calls/