3 Possible Reasons of Insufficient Customer Service

Customer support is vital for every business. Because the buying process doesn’t stop when the product / service is purchased. The customers should choose you again next time, because returning customers keep the business going.

 

Take a moment to think about your last customer support experience. It could be about a technical issue, bills, information, campaign or anything you want to ask. How did the support staff approach to you, how long did it take to solve the problem? It could be only minutes with 11Sight.

 

We have combined the 3 major reasons of inadequate customer service, as customer service suppliers and demanders.

 

Your Customer Felt Ordinary

According to a study conducted by Accenture, services with personalized experiences are more successful than others. 48% of the customers expect specialized treatment for being a good customer. People expect recognition and more authentic way of relationship. Wouldn’t it be nice if you could communicate with all of your customers face-to-face? You can with 11Sight. Some companies like Europcar, Jeep, Alfa Romeo already started to deliver the most personalized way of customer service. Try it free > 11sight.com/contact

 

It Was Slow As Molasses in January

When the customer is in the need of something, they need immediate response. Especially the millenials are forcing businesses to change the way they communicate. Because the new-age customers search for personalized, fast and versatile services. When it comes to customer service, it’s vital to deliver solution as soon as possible. 11Sight’s 1-click video chat provides all the necessary features at once; it’s face-to-face, fast as 1-click and available on every platform.

 

It’s Too Complicated

Whether your customer has a simple question or a big problem; all they want are answers. Eliminate the toing and froing from your process. They shouldn’t have to change several webpages to reach your company’s customer service contact. Keep it as visible as possible. Also, customers don’t like it when they have to fill out forms for a simple question. They may easily change their mind and choose another service. Our solution is easy; click and start talking. Try it for your business.

 

We shared the 3 most popular reasons of insufficient customer service. Of course, there may be new reasons to discuss in the future. If you want to improve your customer service but don’t know where to start, let’s talk.

 

 

Sources:
https://www.salesforce.com/blog/2015/04/5-ways-millennials-re-defining-customer-experience-gp.html
https://www.accenture.com/us-en/insight-hyper-relevance-gcpr