Preparing for a Customer Video Chat: 6 Easy Steps

Preparing for a Customer Video Chat: 6 Easy Steps

So you’ve decided to offer customers the option to video chat with you when they are shopping online. Great, you’re on your way to more sales and happier customers! But if you really want to make sure this new feature is a success, there are a few things that you need to do even before that first call comes in. Read on to learn the 6 steps to preparing for a customer video chat.

1. Test the Audio and Video

What happens when a customer calls but your volume is too low or off altogether? Lots of frustration, that’s what! To […]

Increase Car Sales with 11Sight’s 1-Click Video Chat Feature

Increase Car Sales with 11Sight’s 1-Click Video Chat Feature

Getting online customers in the door is one of the biggest challenges an auto dealer faces today. A common experience goes something like this:

“John” is looking to buy a car.

He finds your dealership online and really likes the Volkswagen that just arrived on the lot. John continues scrolling through the page, looking at the pictures and Carfax report, but then he finally notices that your dealership is TWO hours away from his home!

John doesn’t want to drive all that way without getting a closer look at the car first. Right now, he has the option to call, email, or […]