Introducing: Texting!

Introducing: Texting!

We just launched our 2.1.2 release!

As we said in our first post we have been around for over a year.

We had our first subscribers with our alpha release, we announced our beta last November at WebSummit, we have been in production since March(1). So, with this note, we are diving right into our latest release… we will talk more about our overall unique capabilities existing subscribers have been enjoying, in upcoming postings…

We thank to all our subscribers who have helped us refine our solution! We know that some of our you have been asking for it, so here it is! We are happy to introduce “Texting” with our 2.1.2 release!

Here’s how it works:

  1. WebRTC is the technology we are using for the video chat. Some of the major browsers like Safari and Firefox do not support WebRTC technology yet (or are buggy). Until now, we were just displaying a message for our users who wanted to start a video chat saying that they need to switch to Google Chrome browser. From now on, these users will be connected with a text chat session!
  2. Sometimes you may not be able to pick up a video call. We now give you the choice to answer an incoming call via texting. You can still connect to your potential customers and will not be limited to the messages that they can leave you.
  3. We know that during a video chat, there comes a point where an address or a link is needed to be sent. With 2.1.0 release, we also provide texting during a video call. On the left, we now have a texting button where our users can text while remaining on the video call.
  4. We also give our customers the ability to turn video calls off and use texting only. All you have to do is to select “Chat Only Call” option on the button configuration settings.

We are very excited about our new features and looking forward to receiving your feedback.

We will constantly keep updating our product to give you the best experience and cannot wait for you to see what we have on our plan!

See you on the next release!

11Sight Team

(1) we had aimed at January, but we had to wait for a WebRTC bug be fixed in the Chrome browser…

Video Interaction For Business Is Our Focus

Video Interaction For Business Is Our Focus

Video has changed our lives in the last 15 years. We are watching more and more videos for entertainment, latest news, to learn new things, and to fix and repair what we have. The scope of it is staggering and very profitable for those who are creating contents and those who are providing the platforms.

Interestingly, in the last few years, interests are swelling for live videos and streaming and in our daily lives we are using videos increasingly for talking to our family, friends and colleagues. I am using video communications to talk to my parents who live in Berkeley, my son in Michigan, my colleagues around the globe. Why? Because seeing is much more than just hearing! And I think we all agree that chat just doesn’t do it. I am pretty sure that you all are using or have started to use video for your personal communications.

In contrast, we don’t see this in the business world; we don’t see video chat enabled for even sales support, let alone customer support! Why? Though cost might be a reason, I think it is more fear of unknown! Questions that we have heard covers concerns about technology, ease of use, robustness to whether their customers are willing to use video to communicate with them and what happens if too many people call.

Valid concerns. We at 11Sight have built a platform that is robust, scalable and very easy to use. On the question of cost, our service is inexpensive. Still, video interaction means that you need to respond to inquiries. We have heard and witnessed over and over that video interaction brings customers to buy resolution faster than just chatting, browsing, or voice call alone. When a customer sees you and sees what you are selling or supporting, it creates the confidence that your business cares for its customers.

11Sight is focused on providing a video platform that responds to the concerns of our business customers. Let us know how we can improve.

Farokh Eskafi, CTO