Privacy policy

Registration Information: We will collect personal information from you when you create a Member Account and populate or update your Profile Page, which may include, but is not limited to, name, address, phone number(s), email address(es), and any other information about you we consider relevant. 

Financial Information: If you subscribe to the Service or otherwise sign up for Paid Services we will collect financial information from you, such as your debit or credit card information and related billing information. We require such financial information in order to process payment for the use of a Service you have requested. By submitting your financial information, you consent to our providing it to third party resellers, distributors, or, value added resellers as necessary to support and process your transactions as well as your credit card issuer/banking institution for their purposes. Please be informed that 11Sight does not store your debit or credit card information in its or Partners’ premises/databases. All the debit or credit card information are kept in licensed institution or Partners.

Information Collected by Use of the Services: When you use our Site or Native Applications as a Member, or place an 11 Call either as a Member or an Anonymous Caller, 11Sight may automatically collect and store certain information about your usage of and interaction with the Service such as server information (hardware settings and statistics, network information, system activity, server configuration, alerts, utilization, appliance version, browser details) and Call Logs which contain the time and duration of calls, pictures and videos recorded during the call, the types of participants on each call, and electronic identification data of the call participants such as Member Account (which may be the participant’s email address), IP address, server details, endpoint type and version, device type and type and version of operating system, browser type, version and language, and circumstances of disconnecting from the call. In addition, 11Sight may collect certain endpoint information (such as hardware statistics, network information, application settings, log files, error reports and usage). 11Sight may also collect, through third parties or by technical means, anonymized technical analytics information about the way Users interact with and use our Service. 

All information provided in connection with accessing Customer Support may be captured and retained by 11Sight, even if you are not logged in User. For example:

In order to provide direct technical support, we may need to receive and analyze information such as Member Call Logs, User log files and system data bases which contain the information of the type described in this Privacy Policy. 

In the course of providing online or direct technical support, with your permission, we may sometimes be granted access to data that is visible on your screen. The relevant Administrator may also grant us access to other data of your organization. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. Any such access to information not relevant to the problem being resolved is not recorded or retained by 11Sight.

Cookies: 11Sight may use both session and persistent cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use the Service and to provide features of the Service to you in order to help 11Sight give you more personal, convenient website visits. Due to Cookies 11Sight remember you, your website logins, information and more. By using the Service, you agree that we can use cookies in accordance with the terms described in this section. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to Site and can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You may accept/reject all cookies or choose the optional cookies when you first enter the website.

You can also reset your web browser to refuse, disable or delete cookies or to indicate when a cookie is being sent. However, some features of the Services may not function properly if the ability to accept cookies is disabled. You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org. 

Log file Information: Log file information is automatically reported by your browser each time you access a web page or an app. When you use our Service, our servers automatically record certain log file information regarding to keep the activity on web page or an app. With the help of Log files, 11Sight improves its product lines, fixes bugs and creates new and relevant features for its members and Anonymous Callers. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed and other such information.

Clear gifs/Web Beacons: We may use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

Device Identifiers: When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information to us about how you browse and use the Service regarding security of your account and to provide you Services. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

Location Data: When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service regarding security of your account and to provide you Services.

Legal Requirements: We are committed to protect the Users’ privacy and only produces user data to governments in response to valid and lawful requests from the governments and relevant legal policies. We use collected information to o comply with legal or governmental requirements or demands.

Communications: 11Sight uses the information we collect in order to communicate with you about 11Sight’s products and services, to respond to your requests for information and to keep Members informed of important matters, such as software and security updates and changes to our terms and conditions. We also use it to process orders and administer the financial and other aspects of our relationship. 

Sales Activities: 11Sight uses information it collects as part of its sales activities for processing orders, sending leads to our Partners, keeping you informed of special offers and changes in available products and services and general marketing activities. 

Customer Support: Information is also used to provide technical and other support to Members and Anonymous Callers of our products and services or those who are contacted. Recording Customer Support sessions helps 11Sight to train its personnel and creates a record of the interaction for future use and product improvement purposes.

Data Analytics: 11Sight collects various kinds of statistical and analytical information in connection with the operation of the Site and Native Applications, the furnishing and operation of 11Sight products and services, and the operation of our Customer Support and sales activities. Data we collect from these activities, such as log file and traffic information, are used to evaluate the performance of 11Sight’s products and services, as well as to better understand usage patterns and the needs and interests of our current and potential Members and Anonymous Callers. This assists 11Sight in improving its product lines, fixing bugs and creating new and relevant features for its members and Anonymous Callers. We also sometimes contract with outside suppliers to conduct some data analytics, particularly on websites.

Administrative Access: Your organization’s general administrator (each such person, an “Administrator”) will have access to the Member Account and activity information stored via the Service (including email address and other data to the extent included). The Administrator may be able to: • View a Member’s Call Logs; • Change the Members’ account passwords or suspend or terminate the Members’ account access; • Access or retain information stored as part of the Member Account; and • Receive the Member Account information in order to satisfy applicable law regulation, legal process or enforceable governmental requests.]

The Administrator may be able to:

Third Party Providers: We may share your information with third-party business partners, consultants, resellers, distributors, value added resellers, and other service providers that perform services on our behalf for the purpose of providing the Service to you. Those business partners will be given limited access to your information that is reasonably necessary to deliver the Service.

Sale, Acquisition, Merger, Divestiture: We may buy or sell, divest or 11Sight (including any shares in the 11Sight), or any combination of its products, services, assets and/or businesses. Your information related to the Service (as described herein) will likely be among the items transferred in these types of transactions. We may also sell, transfer or assign such information in the course of corporate divestitures, reorganizations, mergers, acquisitions, bankruptcies, dissolutions, liquidations or similar transactions or proceedings involving all or a portion of 11Sight.

Legal Disclosure: We will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement or governmental entity; (b) to enforce our Terms of Service, or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, and personal safety of 11Sight, our employees, users, participating businesses and others.

Aggregated Information: We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual for any purpose, including for research and marketing purposes, and our disclosure of such information is not subject to restriction. 

You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications at all times.

If it comes to our attention that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18 who has accessed or used our Service, please contact us. 

International Data Transfer Under GDPR: 11Sight has designed its privacy and security programs to ensure an appropriate level of data protection and has outlined the supplemental measures and safeguards for transfers of personal data outside of the European Union and European Economic Area. The GDPR provides for several mechanisms to facilitate transfers of personal data outside of the European Union and European Economic Area. These mechanisms are aimed at confirming an adequate level of protection or ensuring the implementation of appropriate safeguards when personal data is transferred to a third country. Where personal data will be transferred outside of the EU to third countries not covered by adequacy decisions, we commit under our data processing agreements to maintain a mechanism that will facilitate these transfers as required by the GDPR.

User Rights under GDPR: The rights of the Users’ are: right to be informed, right of access, right to rectification, right to erasure/to be forgotten, right to restrict processing, right to data portability, right to object and rights in relation to automated decision making and profiling.

Right to Erasure' (aka Right to be Forgotten) under GDPR: The User have the right to erasure their personal data without undue delay and 11Sight shall have the obligation to erase personal data without undue delay. If 11Sight receives a complete erasure request from the User, 11Sight shall delete the relevant User data from all of its database within a maximum period of 30 days.

For more information about GDPR, please visit https://ec.europa.eu/info/law/law-topic/data-protection_en

If you deactivate your Member Account, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, resolve disputes, enforce our Terms of Service or other policies, take actions we deem necessary due to technical and legal requirements, and as dictated by constraints related to the security, integrity and operation of our Service. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies. We may still retain your information in our files however, to resolve disputes and enforce our Terms of Service.